What is shown in this page is taken from the Legislative Decree n.21 of 2014, effective from March 26th 2014, issued in implementation of Directive 2011/83/EU on the rights of consumers. The Customer is entitled to withdraw from any distance contract without penalty and without giving a reason within 14 days from the delivery at the address specified in the order. Right of withdrawal is exercised by sending a written communication (or an email) to RBR di Bernardi snc before the deadline.
The Customer may not exercise the right of withdrawal for “goods made to measure or clearly personalized” (Article 59 of the aforementioned Decree) and “for prefabricated goods made on the basis of a Customer’s individual choice or decision” (Article 2 of the aforementioned Directive): for greater detail we invite you to contact Customer Service before proceeding with a purchase or before the beginning of production.
Right of withdrawal may not be exercised on sealed goods which are not suitable to be returned due to hygienic reasons or causes related to the protection of health and that have been unsealed after delivery (like mattresses, pillows, sheets, etc.). Finally, right of withdrawal may not be exercised on non-personalized goods in the following cases: contracts not included in the consumer legislation (products purchased with VAT for commercial and professional purposes).
The Customer is required to ship the products back to RBR di Bernardi snc within 14 days from the exercise of the right of withdrawal and at his or her own expense. The Customer is responsible for the loss in value resulting from a different handling than the one necessary to establish nature, characteristics and working functions of the piece. If the right of withdrawal is exercised pursuant to the provisions set forth herein, RBR di Bernardi snc will refund the amount paid except for additional costs the Customer may have requested.
Refunds are made within 30 days from the exercise of the right of withdrawal if the Customer has complied his or her obligation to return the piece within 14 days from the exercise of the right of withdrawal. In the case the payment is made via bank transfer the refund will occur in the working day following the moment when RBR di Bernardi snc has become aware of the buyer’s bank details.